Siem Reap Times

Wednesday, Mar 11, 2026

eKYC Revolutionizes Identity Verification in Cambodia's Telecom Sector

Cambodia's telecom sector is adopting electronic Know Your Customer processes to improve identity verification, foster security, and enhance customer experience. The Ministry of Post and Telecommunications has implemented eKYC for better SIM registration, utilizing methods such as live facial recognition and national identification numbers. This technology streamlines customer onboarding, reduces fraud risks, and is being embraced by industries like banking and fintech for regulatory compliance and efficiency.
The Ministry of Post and Telecommunications and the Telecommunication Regulator of Cambodia have been strengthening SIM registration processes with electronic Know Your Customer (eKYC) procedures to improve identity verification in Cambodia's telecommunications sector.

eKYC offers advantages such as improved efficiency, reduced costs, and enhanced customer experience.

It is essential for telecom companies during SIM card activation as it helps authenticate user identities and link them to their respective SIM cards.

This linkage prevents SIM card swapping and protects customer identities.

Key metrics for eKYC include name, address, date of birth, national ID number or passport, and live facial recognition.

Only national IDs and passports are currently accepted for eKYC in Cambodia.

Smart Axiata, a leading telecom provider, has adopted eKYC with advanced facial recognition technology, boosting customer registration security.

eKYC is becoming crucial across multiple sectors, including banking, insurance, and fintech, playing a pivotal role in enhancing security, regulatory compliance, and operational efficiency.
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